FAQs & Troubleshooting
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189 Results
- 1REPLACE TONER
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3REPLACE DRUM
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6What is Brother iPrint&Scan?
- 7The printer status is Offline or Paused.
- 8SERVICE CALL
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 12JAM REAR
- 13JAM INSIDE
- 14Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 15What is a "Generic PCL Driver"?
- 16What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 17JAM DUPLEX
- 18Cannot print after a Windows 10 update (June 2020)
- 19Delete print jobs from the print queue.
- 20Use the Universal Printer Driver for PCL
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22How to identify your Operating System (OS).
- 23The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25Turn the Toner Save Mode on or off.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27What is Toner Continue Mode?
- 28DUPLEX DISABLED
- 29I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 30Protect your Brother machine against unauthorised access over the network
- 31NO PAPER T1
- 32SIZE ERROR DX
- 33Clear paper jams.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 38FRONT COVER OPEN or FUSER COVER OPEN
- 39JAM TRAY 1
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41What is the BRAdmin Professional software used for?
- 42Print on labels and envelopes from the manual feed slot.
- 43The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Verify the Brother machine connected to the Wired Network (For Windows)
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 48Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)