FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4What is the printable area per page?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 7Delete print jobs from the print queue.
- 8The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 9Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 10How can I configure my printer in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 11What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 12Printouts are with gray background.
- 13Cannot print after a Windows 10 update (June 2020)
- 14Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 15Can I use AirPrint with my Brother machine?
- 16How to identify your Operating System (OS).
- 17I cannot connect my machine to the wireless network.
- 18Change the printer driver settings (Windows/macOS)
- 19I am using Windows. When I print a document, the printed page is blank. What should I do?
- 20Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 21How can I print the pages in reverse page order in Windows?
- 22The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 24How do I print a Test page?
- 25Lines appears across the page.
- 26Can I print from DOS applications?
- 27Replace the drum unit.
- 28How can I activate/deactivate the Toner Save Mode?
- 29The image is ghosted.
- 30What is the difference between the toner cartridge and the drum unit?
- 31I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 32What is the LEAP (CKIP)?
- 33What is Infrastructure mode?
- 34What is Ad-hoc mode?
- 35The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37Printouts have toner specks.
- 38I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 39White spots appear in areas of dense black printing.
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Protect your Brother machine against unauthorised access over the network
- 47Open the Status Monitor
- 48Open the Control Panel (For Windows)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50Use the Universal Printer Driver for PCL
