FAQs & Troubleshooting
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154 Results
- 1The machine does not print anything.
- 2The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4How to identify your Operating System (OS).
- 5What driver package format is supported by my Linux distribution?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8What do the LED indications mean?
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10How do I perform a factory reset?
- 11How can I change the IP address using the ARP and PING commands?
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Can I print from or scan to Android™ Smartphone?
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Does NC-2200w work with Windows Vista?
- 21How do I monitor the status of the printer?
- 22Why does the Drum LED light?
- 23I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 24Printouts have a curl or wave.
- 25Can I print from DOS applications?
- 26What can happen if the wrong paper is used in your machine.
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28How do I install additional memory?
- 29Why are the alarm and data lights blinking?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Cannot print after a Windows 10 update (June 2020)
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34The printer status is Offline or Paused.
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36What is the BROWNIE software?
- 37What kind of labels and transparencies can I use?
- 38In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 39Why are the ready and alarm lights blinking?
- 40How can I change the IP address?
- 41What kind of paper can I use?
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Why are all the lights blinking then the drum light blinking?
- 45Why are the alarm and data lights on?
- 46What kind of envelopes should I avoid?
- 47I cannot print from Mac OS X.
- 48I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 49Printouts have wrinkles or creases.
- 50Replace the drum unit.