FAQs & Troubleshooting
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91 Results
- 1Jam Inside
- 2No Paper
- 3Replace Toner
- 4Replace Drum
- 5Drum !
- 6Cover is Open
- 7Heater Error or Self-Diagnostic
- 8"Offline" appears on the Status Monitor.
- 9Out of Memory
- 10Toner Low
- 11No Toner
- 12Print Unable or Print Unable XX
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Jam Tray
- 15Drum End Soon
- 16Delete print jobs from the print queue.
- 17What is Toner Continue Mode?
- 18How to identify your Operating System (OS).
- 19No Drum
- 20The printer status is Offline or Paused.
- 21Clean the corona wire of the drum unit.
- 22What is the difference between the toner cartridge and the drum unit?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25The Error LED is still on or flashing after I replace the drum unit with a new one.
- 26Cartridge Error
- 27Can I use AirPrint with my Brother machine?
- 28Toner Ended
- 29Wrong Paper Type
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31Turn the Toner Save Mode on or off.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34Open the Control Panel (For Windows)
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 37Uninstall printer drivers (Linux)
- 38I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 39Clean the Drum Unit.
- 40In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43Windows 10 Support Information
- 44Open the Status Monitor
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47Change the printer driver settings (Windows/macOS)
- 48I'm having a problem with the print quality.
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?