FAQs & Troubleshooting
![]() |
Popular |
148 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2Using the embroidery needle plate cover
- 3How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 4How to use the Multi-purpose Screwdriver.
- 5The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 6How do I adjust thread tension for embroidering?
- 7The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 8How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 9How do I Play the Tutorial Video?
- 10The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 11How do I Play the MPEG-4 (MP4) Videos?
- 12How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 13How do I save the embroidery patterns in the machine’s memory?
- 14The App shows the message "The calibration sheet cannot be detected."
- 15The App shows the message "No Supported Machines Found".
- 16How do I hoop the fabric in the embroidery frame?
- 17Introducing Brother My Design Snap application
- 18The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 19About the threads and the bobbin case when embroidering
- 20How to Use the Thread Trimming Function. (Jump Stitch Trim)
- 21How do I retrieve the embroidery pattern from the machine’s memory?
- 22The pattern transferred from the Artspira app does not appear on the screen of the machine
- 23How to Change Embroidering Order (My Connection) [Video]
- 24"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 25Loops appear on the surface of the fabric when embroidering
- 26How do I clean the race?
- 27Data cannot be saved to a USB flash drive
- 28Data cannot be saved to the machine
- 29The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 30How do I save an embroidery pattern to a USB flash drive?
- 31Embroidery unit does not operate.
- 32Stitches are skipped
- 33How do I change the font type in the embroidery pattern?
- 34How do I thread my machine ?
- 35"Preventive maintenance is recommended" appears on the LCD.
- 36Embroidery
- 37E92001 appears on the Artspira app screen.
- 38M5612301 appears on the Artspira app screen.
- 39How do I wind the bobbin?
- 40Data cannot be transferred even though the machine number has been input. (M5622201)
- 41Introducing Brother My Stitch Monitor application
- 42The App shows the message "Embroidery positioning sticker not found".
- 43The App shows the message "The embroidery frame cannot be detected."
- 44Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 45The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 46Fabric puckers
- 47How do I attach or remove the embroidery frame ?
- 48How do I attach or remove the Embroidery Unit?
- 49Where do I put the oil in my machine?
- 50E96001 appears on the Artspira app screen.