FAQs & Troubleshooting
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215 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Wrinkles or creases
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6White lines down the page
- 7White lines across the page
- 8Turn the Toner Save mode on or off
- 9Curled
- 10Page skewed
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Poor fixing
- 14Curled or wavy
- 15Lines across the page
- 16White lines, bands or ribbing across the page
- 17Pre-Required Procedures (Linux)
- 18Replace Drum
- 19Replace Toner
- 20Print on envelopes, labels, or thick paper from the manual feed slot.
- 21Can I print from or scan to Android™ Smartphone?
- 22The printer status is Offline or Paused.
- 23Toner specks
- 24Black lines down the page
- 25All black
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29White spots or black spots at 94 mm (3.7 in.) intervals
- 30Jam Rear
- 31Jam Inside
- 32JAM TRAY
- 33Faint
- 34Stop my Brother machine from automatically redialing a busy number.
- 35How do I make my faxed documents lighter or darker? (Fax Contrast)
- 36Drum Error (Drum!)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40TONER ENDED
- 41No Toner
- 42Set up my Brother machine to forward the received faxes to another location.
- 43I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 44Store numbers on my Brother machine for easy dialing from the control panel.
- 45Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 46Document Jam
- 47What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50Ghost