FAQs & Troubleshooting
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166 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer status is Offline or Paused.
- 8How do I clean white or black spots on printed documents?
- 9Document Jam
- 10When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12Why doesn't the machine answer when receiving a call?
- 13Can I confirm that the FAX was sent correctly?
- 14"Offline" appears on the Status Monitor.
- 15How do I clean the corona wire?
- 16Change the quality of the faxes I send (Fax Resolution).
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19The paper is skewed when it's printed.
- 20Can I set my Brother machine to forward the faxes I receive to another location?
- 21Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 22My Brother machine misfeeds paper.
- 23How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 24"Paper Jam Tray" error appears on the LCD. What should I do?
- 25How do I know which receive mode to select?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Check the firmware version.
- 28Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 31Replace the toner cartridge
- 32The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 33I am unable to print from a client PC to a printer on a print server. (Linux)
- 34I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 35I want to print using CUPS while keeping SELinux enabled. (Linux)
- 36Pre-Required Procedures (Linux)
- 37Windows 10 Support Information
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Delete print jobs from the print queue.
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41Delete the faxes stored in my Brother machine's memory.
- 42Set the Brother machine to prevent public access to certain features.
- 43Do I need a telephone line to send and receive faxes with my Brother machine?
- 44Change the printer driver settings (Windows/macOS)
- 45I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47I can receive a fax, but cannot receive a telephone call.
- 48Why doesn't my Brother machine have a dial tone?
- 49How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.