FAQs & Troubleshooting
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- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 5How do I clean white or black spots on printed documents?
- 6Delete the faxes stored in my Brother machine's memory.
- 7"Paper Jam Inside" error appears on the LCD. What should I do?
- 8Can I set my Brother machine to forward the faxes I receive to another location?
- 9"Paper Jam Rear" error appears on the LCD. What should I do?
- 10What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11ControlCenter3 displays a blank screen at startup (Windows)
- 12Verify if the Brother machine has a dial tone
- 13Replace the drum unit.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 15"Paper Jam Tray" error appears on the LCD. What should I do?
- 16I am experiencing problems sending a fax, what can I do?
- 17How do I know which receive mode to select?
- 18How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 19Document Jam
- 20How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 21What is Distinctive Ring and how do I program it?
- 22Why doesn't the machine answer when receiving a call?
- 23Can I confirm that the FAX was sent correctly?
- 24Can I reduce the size of a received fax on this machine?
- 25My FAX/MFC will not Dial. Why?
- 26What can happen if the wrong paper is used in your machine.
- 27How can I program my Brother machine's electronic cover page?
- 28How do I send (broadcast) a fax to more than one number?
- 29Stop my Brother machine from automatically redialing a busy number.
- 30I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 31How do I set up a group for broadcasting faxes?
- 32What are the recommended specifications for the paper I should use on my product?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34I can receive a fax, but cannot receive a telephone call.
- 35The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 36I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 37How do I clean the scanner glass?
- 38Print a report that will show a listing of faxes I sent and received
- 39I am experiencing problems receiving faxes. What can I do?
- 40What does "COMM.ERROR" on the LCD display mean?
- 41What is the difference between the toner cartridge and the drum unit?
- 42Change the quality of the faxes I send (Fax Resolution).
- 43Do I need a telephone line to send and receive faxes with my Brother machine?
- 44Can I print from or scan to Android™ Smartphone?
- 45Is my Brother machine compatible with third party print servers?
- 46How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 47The keys on the control panel do not respond.
- 48How do I print the received faxes that are stored in memory? (Fax Storage)
- 49How do I program the date and time?
- 50When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?