FAQs & Troubleshooting
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152 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 3When I print, the pages are smudged with ink. What should I do?
- 4Can I confirm that the FAX was sent correctly?
- 5My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 6Pre-Required Procedures (Linux)
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Can I print using only the black ink cartridge when the Color cartridges have run out?
- 9What is Distinctive Ring and how do I program it?
- 10I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 11Uninstall printer drivers (Linux)
- 12A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 13"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 14When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16What driver package format is supported by my Linux distribution?
- 17Cannot print after a Windows 10 update (June 2020)
- 18Paper size settings are unavailable when I print from OpenOffice (Linux)
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20All print jobs are aborted and nothing is printed. (Linux)
- 21I want to print using CUPS while keeping SELinux enabled. (Linux)
- 22Delete print jobs from the print queue.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I cannot print from my computer via USB.
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 28The printer status is Offline or Paused.
- 29I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30Functions supported in the Windows 7 built-in drivers
- 31Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 32How do I clear Machine Error 46?
- 33Can I set my Brother machine to forward the faxes I receive to another location?
- 34Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 35I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 36I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37How do I clean the Scanner to improve the copy or fax quality?
- 38Why doesn't the machine answer when receiving a call?
- 39Can I reduce the size of a received fax on this machine?
- 40I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 41The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 42The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47I cannot receive a color fax. Why?
- 48Why can't I print when an ink cartridge is empty?
- 49I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 50When I print images, the quality is not good (Linux)