FAQs & Troubleshooting
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184 Results
- 1Printer Jam or Paper Jam
- 2(Video) Load A4/Letter papers
- 3Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 4Check the ink level and then press [Stop]
- 5Install the Brother iPrint&Scan application (for mobile device)
- 6What is the default password for my Brother machine?
- 7"Offline" appears on the Status Monitor. (Windows)
- 8Refill Ink
- 9Brother iPrint&Scan cannot find my Brother machine (macOS)
- 10Check the Print Quality
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 13Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 14Set up your Brother machine on a wireless network (Windows/macOS)
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Paper is Jammed Inside the Machine
- 17(Video) Change the Copy Shortcut button settings
- 18Print Unable XX
- 19Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21(Video) The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 22(Video) Fill the ink tanks
- 23(Video) Load Envelopes
- 24The printer status is Offline or Paused.
- 25My Brother machine turns off automatically or earlier than before.
- 26I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 27Error and Maintenance LED Indications
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29Sleep
- 30(Video) Copy an ID Card
- 31How to identify your Operating System (OS).
- 32(Video) When I print photos, the color quality is not good.
- 33Reset Your Machine
- 34Improve poor print quality.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Where can I download Brother iPrint&Scan application for Mac?
- 37I get a TS error when trying to print on a wireless network.
- 38Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 39(Video) Set up your Brother machine
- 40The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42Access Web Based Management
- 43The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 44Protect your Brother machine against unauthorised access over the network
- 45Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 46Set the Machine to Power Off Automatically
- 47Check the Serial Number
- 48Print the Network Configuration Report
- 49(Video) How to Email Print
- 50Check the Print Alignment from Your Brother Machine