FAQs & Troubleshooting
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175 Results
- 1Paper Jam
- 2No Paper Fed
- 3Can third party ink be used to refill the ink tanks?
- 4(Video) Load A4/Letter paper
- 5(Video) Connect the cords
- 6Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8(Video) Fill the ink tanks
- 9The scanner cover support has come off. (With Video Instructions)
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11What driver package format is supported by my Linux distribution?
- 12(Video) Set up your Brother machine
- 13Refill Ink
- 14Unable to Scan AX
- 15Cover is Open
- 16Where is the USB port on the machine?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18(Video) Load an Envelope
- 19Print using only the black ink tank when the Color tanks have run out.
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21"Offline" appears on the Status Monitor.
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Unable to Print 5X
- 25Ink Box Full / InkBox Full
- 26One or more of my colors are not printing (blank).
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28When I print photos, the color quality is not good.
- 29When I print, the pages are smudged with ink.
- 30Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 31How to identify your Operating System (OS).
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Unable to Print 3X
- 34Ink Low
- 35Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37(Video) Unpack your Brother machine
- 38Load paper in the paper tray
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Delete print jobs from the print queue.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Unable to Print XX
- 44The printer status is Offline or Paused.
- 45Wrong Paper Size / Wrong Paper
- 46Improve poor print quality.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48Unable to Print 7X
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Can I print from or scan to Android™ Smartphone?