FAQs & Troubleshooting
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146 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Vertical colored streaks or bands appear on the page
- 4I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Paper is Jammed in the Paper Tray
- 7The printer status is Offline or Paused.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Uneven color density across the page
- 11Toner scatter or toner stain
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13What is the recommended paper?
- 14I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 15I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 16Protect your Brother machine against unauthorised access over the network
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18How to identify your Operating System (OS).
- 19Toner Low
- 20(Video) Paper is Jammed in the Back of the Machine
- 21Ghosting images
- 22Add your Brother machine with AirPrint (macOS)
- 23I cannot print full-page photos or images using Email Print.
- 24Cannot print after a Windows 10 update (June 2020)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Media Mismatch
- 27Cannot Scan ##
- 28Change the printer driver settings (Windows)
- 29Cannot Print ##
- 30The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 31(Video) Set up your Brother machine
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Check the remaining ink or toner level (Linux)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Firewall port requirements of the Scan Key Tool (Linux)
- 36I cannot print on a wireless (Wi-Fi) network (Mac)
- 37Open the Status Monitor (Windows)
- 38Delete print jobs from the print queue.
- 39(Video) Paper is Jammed in the Manual Feed Slot
- 40Condensation
- 41Toner Error
- 42Cannot Detect
- 43Correct the Color Printing
- 44Drum !
- 45Cooling Down
- 46I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 47When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50Reset the Drum Counter