FAQs & Troubleshooting
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227 Results
- 1(Video) Load A4/Letter paper
- 2Jam Tray (With Video Instructions)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Jam Inside (With Video Instructions)
- 6(Video) Replace Toner
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Can I print from or scan to Android™ Smartphone?
- 9Jam Rear (With Video Instructions)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Load paper in the paper tray
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14(Video) Set up your Brother machine
- 15(Video) Unpack your Brother machine
- 16(Video) Connect telephone line and power cords
- 17Jam 2-sided
- 18Replace Drum
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20What is Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Document Jam (With Video Instructions)
- 23Turn the Toner Save Mode on or off.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25The printer status is Offline or Paused.
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29(Video) Load an Envelope (Manual Feed Slot)
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 31Black lines down the page
- 32Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 33Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 35Wrinkles or creases
- 36Add your Brother machine with AirPrint (macOS)
- 37I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 38Manual Feed
- 39Out of Memory
- 40Print on envelopes, labels, or thick paper from the manual feed slot.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42What driver package format is supported by my Linux distribution?
- 43My Brother machine could not be found over the network when I installed drivers on my PC.
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".