FAQs & Troubleshooting
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260 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2One or more of my colors are not printing (blank).
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6What is Brother iPrint&Scan?
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 11Paper Jam
- 12The printer status is Offline or Paused.
- 13The scanner cover support has come off. (With Video Instructions)
- 14Load paper in the paper tray
- 15Can I print from or scan to Android™ Smartphone?
- 16Replace Ink
- 17Protect your Brother machine against unauthorised access over the network
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20Install Starter Ink
- 21My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 22Cannot print after a Windows 10 update (June 2020)
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24Easy Scan to E-mail
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27Wrong Ink Color
- 28Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 29I'm using Macintosh. What is the PreScan option used for?
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32Load envelopes
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35"Offline" appears on the Status Monitor.
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37Delete print jobs from the print queue.
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40What is AirPrint?
- 41What is Brother Web Connect?
- 42Ink Absorber Full
- 43I am sharing my Brother machine. I can print but cannot scan.
- 44Ink Low
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46Improve poor print quality.
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Unable to Scan AX