FAQs & Troubleshooting
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242 Results
- 1Is there a way to view how much ink is remaining?
- 2Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 3Replace Ink
- 4Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5Paper Jam
- 6Is there any way to reduce Ink consumption?
- 7Open the Status Monitor
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Install Starter Ink
- 10Cannot Detect
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Set up your Brother machine on a wireless network.
- 14"Offline" appears on the Status Monitor.
- 15Ink Low
- 16Unable to Print XX
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18No Paper Fed
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Improve poor print quality.
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24What driver package format is supported by my Linux distribution?
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26Cover is Open
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36What is the BRAdmin Professional software used for?
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41I still receive the error message "Paper Jam" after I removed the jammed paper.
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43How do I know which side up my photo paper should be in the tray?
- 44The printer status is Offline or Paused.
- 45Cannot print after a Windows 10 update (June 2020)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Connect your Brother machine to your mobile device via a wireless router or access point.
- 48Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 49Printing/ Scanning with a mobile device
- 50The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.