FAQs & Troubleshooting
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137 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 127/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 227/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 326/06/2024My Brother machine turns off automatically or earlier than before.
- 426/06/2024The machine does not automatically enter Power Off mode.
- 505/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 629/05/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 728/05/2024Toner Low or Prepare New Toner Cartridge
- 828/05/2024Drum End Soon
- 924/05/2024What is the default password for my Brother machine?
- 1024/05/2024What is the default password for my BRAdmin or Web Based Management?
- 1114/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1208/02/2024(Video) Paper is Jammed in the 2-sided Tray
- 1308/02/2024(Video) Paper is Jammed inside the Machine
- 1408/02/2024(Video) Paper is Jammed in the Back of the Machine
- 1508/02/2024(Video) Paper is Jammed in the Output Paper Tray
- 1608/02/2024(Video) Paper is Jammed in the Paper Tray
- 1731/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1815/01/2024Reset the Drum Counter *
- 1915/01/2024Access Web Based Management *
- 2015/01/2024Print the WLAN Report *
- 2115/01/2024Clean the Drum Unit *
- 2215/01/2024Paper is Jammed in the 2-sided Tray *
- 2315/01/2024Paper is Jammed in the Back of the Machine *
- 2415/01/2024Paper is Jammed inside the Machine *
- 2515/01/2024Paper is Jammed in the Paper Tray *
- 2615/01/2024Clean the Corona Wire *
- 2715/01/2024Replace the Drum Unit *
- 2815/01/2024Reset the Network Settings to the Factory Settings *
- 2915/01/2024Replace the Toner Cartridge *
- 3015/01/2024Print the Network Configuration Report *
- 3112/01/2024(Video) Set up your Brother machine
- 3208/11/2023How to scan a document from a Windows application?
- 3320/10/2023What is the difference between the toner cartridge and the drum unit?
- 3419/10/2023Black lines down the page
- 3529/09/2023(Video) Load an Envelope (Manual Feed Slot)
- 3629/09/2023Ghosting images
- 3722/09/2023I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 3822/09/2023Poor fixing
- 3922/09/2023I cannot scan via network.
- 4014/09/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 4114/09/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 4207/09/2023Wrong Toner or Wrong Toner Cartridge
- 4307/09/2023Media Type Mismatch or Media Mismatch
- 4407/09/2023Cannot Scan ##
- 4507/09/2023Self-Diagnostic
- 4606/09/2023Toner Ended
- 4706/09/2023Manual Feed
- 4804/09/2023Size Error DX or Size Error 2-sided
- 4931/08/2023What is the recommended paper?
- 5029/08/2023Enable the Brother machine's network interface.