FAQs & Troubleshooting
![]() |
Popular |
262 Results
- 1The printer status is Offline or Paused.
- 2Scan and save a document in PDF format (Scan to File)
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Can I print from or scan to Android™ Smartphone?
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 13Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 14Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 15How to identify your Operating System (OS).
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17How do I install additional memory?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19What kind of memory can I use?
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22What driver package format is supported by my Linux distribution?
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24When I scan a document using ControlCenter, the scanned file size is too big.
- 25Uninstall the drivers. (Mac OS X 10.5)
- 26How to scan a document from a Windows application?
- 27I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 28I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 29Use the Universal Printer Driver for PCL
- 30Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32My Brother machine makes repeated clicking noises when I try to print.
- 33I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 34I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 35My Brother machine misfeeds paper.
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 38How do I improve the copy quality?
- 39I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 40Replace the toner cartridge
- 41I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Delete print jobs from the print queue.
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.