FAQs & Troubleshooting
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187 Results
- 1The machine does not print anything.
- 2My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The paper is skewed when it's printed.
- 5What driver package format is supported by my Linux distribution?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13How do I factory reset the print server?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Can I print from or scan to Android™ Smartphone?
- 16Change the printer driver settings (Windows/macOS)
- 17I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 18I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20Pre-Required Procedures (Linux)
- 21I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 22When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 23The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 24I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 25When trying to print from Mac OS® X the print queue is stopped.
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27I'm using Macintosh. What is the PreScan option used for?
- 28I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30I cannot scan when using SELinux (Security-Enhanced Linux)
- 31Uninstall Scan-key-tool. (Linux)
- 32How to identify your Operating System (OS).
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34The printer status is Offline or Paused.
- 35When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 38Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 39What is UPnP and SSDP?
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42Configure scan settings without administrator privileges (Linux)
- 43I cannot 2-sided (duplex) print from Mac OS X 10.6/ 10.7.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 47What is a "Generic PCL Driver"?
- 48I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 49What can happen if the wrong paper is used in your machine.
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?