FAQs & Troubleshooting
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202 Results
- 1REPLACE DRUM
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3JAM INSIDE
- 4Replace Toner
- 5JAM TRAY 1
- 6Jam Rear
- 7No Paper
- 8Turn the Toner Save mode on or off
- 9Page skewed
- 10Check Connection
- 11I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Wrinkles or creases
- 15How to identify your Operating System (OS).
- 16Curled (video instructions available)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18"Offline" appears on the Status Monitor.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20The printer status is Offline or Paused.
- 21Toner Low or Prepare New Toner Cartridge
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Drum Error (Drum!)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Can I print from or scan to Android™ Smartphone?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Curled
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Print Unable
- 32What driver package format is supported by my Linux distribution?
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35I cannot start ControlCenter4.
- 36Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 37TONER ENDED
- 38Clean the paper pick-up roller (video instructions available)
- 39MANUAL FEED
- 40Curled or wavy
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42Ghost
- 43Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 44Delete print jobs from the print queue.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Can I use AirPrint with my Brother machine?
- 47What is Toner Continue Mode?
- 48I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50NO TONER