FAQs & Troubleshooting
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171 Results
- 1Which E-mail packages are compatible with ControlCenter3?
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Is my Brother machine compatible with Windows Vista?
- 9I am unable to print from a client PC to a printer on a print server. (Linux)
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 14How do I clear paper jams at the back of the machine?
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Delete print jobs from the print queue.
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19Can I use AirPrint with my Brother machine?
- 20I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 21I am using Windows. When I print a document, the printed page is blank. What should I do?
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 23Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 24How do I clean white or black spots on printed documents?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26How to scan a document from a Windows application?
- 27I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 29I cannot print from my computer via USB.
- 30"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 31How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 32Scan a document in Mac OS X 10.7.
- 33Scan a document in Mac OS X 10.6.
- 34My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 35"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 36To install the printer driver easily using a tool. (Linux)
- 37Uninstall printer drivers (Linux)
- 38Pre-Required Procedures (Linux)
- 39ControlCenter3 displays a blank screen at startup (Windows)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42The paper is skewed when it's printed.
- 43Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 44How do I clean the drum unit?
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46How do I clean the corona wire?
- 47What is the recommended paper?
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50Open the "Scanners and Cameras" and Properties.