FAQs & Troubleshooting
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273 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3How do I know which side up my photo paper should be in the tray?
- 4Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 5My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Where can I get FaceFilter Studio and what can I do with this application?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Replace Ink
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Ink Low
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 17Paper Jam
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 20I cannot make borderless prints.
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 23I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 26I'm using Macintosh. What is the PreScan option used for?
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Open the Control Panel (For Windows)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35The edge of glossy paper is smudged.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 38Scan and save a document in PDF format (Scan to File)
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40The ink cartridges run out very quickly. Is there any reason for that?
- 41I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 42Is my Brother machine compatible with Windows Vista?
- 43What is the BRAdmin Professional software used for?
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45I cannot use the "Modules Update" button on Web BRAdmin.
- 46Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 47Is there a way to view how much ink is remaining?
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50The downloaded driver's name is different from my machine's name. (Linux)