FAQs & Troubleshooting
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273 Results
- 1I cannot make borderless prints.
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6How to identify your Operating System (OS).
- 7Can I print from or scan to Android™ Smartphone?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Large characters are printed incorrectly. (Linux)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13I am unable to print from a client PC to a printer on a print server. (Linux)
- 14When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 15Protect your Brother machine against unauthorised access over the network
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19What driver package format is supported by my Linux distribution?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Scan and save a document in PDF format (Scan to File)
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26Can I use AirPrint with my Brother machine?
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 30Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 34I want to print using CUPS while keeping SELinux enabled. (Linux)
- 35Wrong Paper Size
- 36Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 37Scan using XSane or GIMP (Linux)
- 38When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 39Delete print jobs from the print queue.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Change the printer driver settings (Windows/macOS)
- 46The printer status is Offline or Paused.
- 47I am sharing my Brother machine. I can print but cannot scan.
- 48When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 49Can third party ink be used to refill the ink cartridges?
- 50When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).