FAQs & Troubleshooting
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212 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3One or more of my colors are not printing (blank). What can I do?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6How do I know which side up my photo paper should be in the tray?
- 7How do I load envelopes into my machine?
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Locate files scanned with ControlCenter2 (For Macintosh)
- 10When I print, the pages are smudged with ink. What should I do?
- 11Paper Jam
- 12Replace Ink
- 13The printer status is Offline or Paused.
- 14Is my Brother machine compatible with Windows Vista?
- 15I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Can I use AirPrint with my Brother machine?
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 23"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 24Delete print jobs from the print queue.
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26I still receive the error message "Paper Jam" after I removed the jammed paper.
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28Change the printer driver settings (Windows/macOS)
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 35When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 36I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 37I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 40How to scan a document from a Windows application?
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Scan and save a document in PDF format (Scan to File)
- 45Why is it necessary for my machine to go through regular cleaning cycles?
- 46Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48When I print images, the quality is not good (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Command List of brscan. (Linux)