FAQs & Troubleshooting
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69 Results
- 1Multifeed
- 2Configuring frequently-used scan settings on your computer.
- 3Duplex (two-sided) scan
- 4Replace Pad
- 5Replace Parts
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Cover is Open
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Replace Roller
- 11"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Out of Memory
- 16Configure the Scan to Email Feature (Linux)
- 17Scan a document in Windows 8 and Windows 10.
- 18What driver package format is supported by my Linux distribution?
- 19What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 20When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 21How to identify your Operating System (OS).
- 22Can I scan to an Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Document Jam
- 25How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 26Open the "Scanners and Cameras" and Properties.
- 27Uninstall the Brother Software and Drivers (Windows)
- 28"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 29Windows 10 Support Information
- 30Changing scan settings in ControlCenter.
- 31Open the Control Panel (For Windows)
- 32My Brother machine sound level is high while scanning documents.
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34Paper suitable for scanning
- 35Clean the Pick-up Roller
- 36Uninstall the scanner driver. (Linux)
- 37When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 38Check the firmware version.
- 39Machine Error
- 40Clean the Separation Pad
- 41I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 42Scan using XSane or GIMP (Linux)
- 43Important points for specifying the scan area (Linux)
- 44Pre-Required Procedures (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 47Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 48Scan Unable
- 49Unusable Device
- 50In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?