FAQs & Troubleshooting
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214 Results
- 151When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 152I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 153Replace the drum unit.
- 154When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 155How can I improve the copy quality?
- 156Vertical streaks appear in my copies.
- 157I cannot install the driver when using the Driver Install Tool. (Linux)
- 158Configure and use the Scan Key Tool (Linux)
- 159The downloaded driver's name is different from my machine's name. (Linux)
- 160I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 161Large characters are printed incorrectly. (Linux)
- 162When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 163I installed scan-key-tool, but it does not work. (Linux)
- 164When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 165Delete a network scanner entry. (Linux)
- 166Uninstall the scanner driver. (Linux)
- 167Uninstall Scan-key-tool. (Linux)
- 168Print command (cupswrapper) (Linux)
- 169I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 170All print jobs are aborted and nothing is printed. (Linux)
- 171I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 172I am unable to print from a client PC to a printer on a print server. (Linux)
- 173I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 174To install the printer driver easily using a tool. (Linux)
- 175Windows 10 Support Information
- 176What is the difference between the toner cartridge and the drum unit?
- 177The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 178Can I print from or scan to Android™ Smartphone?
- 179The printer status is Offline or Paused.
- 180Functions supported in the Windows 7 built-in drivers
- 181Check the IP addresses of your PC and the Brother machine
- 182I can receive a fax, but cannot receive a telephone call.
- 183Verify if the Brother machine has a dial tone
- 184When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 185I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 186Make copies using my Brother machine.
- 187Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 188My Brother machine has no power.
- 189I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 190The machine has counters but how do I access these counters and what do they mean?
- 191I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 192When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 193The keys on the control panel do not respond.
- 194How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 195I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 196What is a "Generic PCL Driver"?
- 197I am experiencing problems sending a fax, what can I do?
- 198Where can I find the serial number for my unit?
- 199How do I program the date and time?
- 200I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)