FAQs & Troubleshooting
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321 Results
- 101Gray background
- 102What is the "Station ID" and how do I set it?
- 103Replace the drum unit.
- 104What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 105Paper size settings are unavailable when I print from OpenOffice (Linux)
- 106The driver installation finished successfully but I cannot print. (Linux)
- 107What is the Network Shared printing?
- 108Send a PC-FAX
- 109Windows 7 Support Information
- 110Scan a document from the Windows Vista Photo Gallery
- 111How do I clean the laser scanner window?
- 112I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 113How to scan a document from a Windows application?
- 114I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 115"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 116I cannot send a fax using PC-FAX (Windows 10)
- 117To install the printer driver easily using a tool. (Linux)
- 118Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 119I cannot save a file downloaded from the Brother support website (For Windows)
- 120Scan from the Brother iPrint&Scan application using Windows Phone.
- 121"Offline" appears on the Status Monitor.
- 122Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 123The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 124Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 125Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 126What is the difference between the toner cartridge and the drum unit?
- 127The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 128The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 129I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 130I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 131The paper is skewed when it's printed.
- 132I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 133Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 134How do I clear the message "No Paper" from the display?
- 135I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 136When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 137How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 138Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 139Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 140How do I clear paper jams at the back of the machine?
- 141How do I clean the scanner to improve the copy or fax quality?
- 142When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 143What does "COMM.ERROR" on the LCD display mean?
- 144When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 145Replace the toner cartridge
- 146Clear vertical lines or streaks that appear in the copies I made
- 147I cannot install the driver when using the Driver Install Tool. (Linux)
- 148I cannot install Brother drivers on Debian 10 or later (Linux)
- 149The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 150Can I use my Brother printer with a 64 bit Linux distribution? (Linux)