FAQs & Troubleshooting
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173 Results
- 10108/09/2017What is AirPrint?
- 10207/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10317/08/2016Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 10417/08/2016Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 10517/08/2016Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 10630/03/2016(Video) Set up your Brother machine
- 10725/03/2016A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 10825/03/2016Windows 10 Support Information
- 10925/03/2016What kind of envelopes and labels are recommended for printing?
- 11025/03/2016I cannot view the HTML format manual (web manual).
- 11125/03/2016Possible solutions for print quality issues
- 11225/03/2016Unpack the machine
- 11325/03/2016Load paper in the paper tray
- 11425/03/2016Connect the power cord
- 11525/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11625/03/2016Print a web page from iPrint&Scan when using an Android™ mobile device.
- 11725/03/2016Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 11825/03/2016Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 11925/03/2016Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 12025/03/2016Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 12125/03/2016What is the difference between the toner cartridge and the drum unit?
- 12225/03/2016Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12325/03/2016I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 12425/03/2016Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 12525/03/2016What is Toner Continue Mode?
- 12625/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 12725/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 12825/03/2016What is the Network Shared printing?
- 12925/03/2016Discover the MAC address of the Brother network card
- 13025/03/2016Can I print from or scan to Android™ Smartphone?
- 13125/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 13224/03/2016Print Unable or Print Unable XX
- 13324/03/2016Self-Diagnostic
- 13424/03/20162-sided Disabled
- 13524/03/2016TONER ENDED
- 13624/03/2016Clean the paper pick-up roller
- 13724/03/2016Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 13824/03/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 13924/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 14024/03/2016Clean the drum unit
- 14124/03/2016Size Error DX or Size Error 2-sided
- 14224/03/2016Manual Feed
- 14324/03/2016The machine prints unexpectedly or it prints garbage.
- 14424/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 14524/03/2016Drum End Soon
- 14624/03/2016Toner specks
- 14724/03/2016Jam 2-sided
- 14824/03/2016Jam Rear
- 14924/03/2016Jam Inside (With Video Instructions)
- 15024/03/2016Jam Tray (1)