FAQs & Troubleshooting
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287 Results
- 101How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 102How do I clear the message "Jam MP Tray" from the LCD display?
- 103How do I clean the scanner to improve the copy quality?
- 104Colored lines appear across the page.
- 105Colors are light or unclear on the whole page.
- 106Nothing is printed on the page or some colors are missing.
- 107I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 108Large characters are printed incorrectly. (Linux)
- 109I cannot scan when using SELinux (Security-Enhanced Linux)
- 110I want to print using CUPS while keeping SELinux enabled. (Linux)
- 111Open the "Scanners and Cameras" and Properties.
- 112I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 113What is the Network Shared printing?
- 114I updated the Web BRAdmin and cannot enable the logging function.
- 115Scan a document using "Scanner and Camera Wizard" in Windows XP
- 116When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 117Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 118The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 119How to scan a document from a Windows application?
- 120I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 121My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 122I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 123Important points for specifying the scan area (Linux)
- 124Windows 10 Support Information
- 125"Offline" appears on the Status Monitor.
- 126The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 127Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 128Can I use AirPrint with my Brother machine?
- 129Locate files scanned with ControlCenter3 (For Windows)
- 130Discover the MAC address of the Brother network card
- 131When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 132I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 133I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 134I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 135When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 136I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 137Is my Brother machine compatible with Windows Vista?
- 138When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 139I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 140Scan an image and insert it in a Windows XP application
- 141How do I clear the message "Document Jam" from the LCD display?
- 142How do I replace the belt unit?
- 143Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 144Printouts have toner scatter or toner stain.
- 145How do I clear the message "Jam Inside" from the LCD display?
- 146White streaks or bands appear down the page.
- 147How do I clean the corona wires?
- 148What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 149Adjust my Brother machine's Sleep Time setting
- 150How do I know the current network configuration?