FAQs & Troubleshooting
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212 Results
- 10116/08/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 10205/07/2018I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 10305/07/2018Windows 7 Support Information
- 10407/06/2018White spots or black spots at 3.7 in. (94 mm) intervals
- 10507/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10625/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10725/03/2016Windows 10 Support Information
- 10825/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10925/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11025/03/2016What is the difference between the toner cartridge and the drum unit?
- 11125/03/2016Can I use AirPrint with my Brother machine?
- 11225/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11325/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 11425/03/2016Supported models of Universal Printer Driver for PCL
- 11525/03/2016Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 11625/03/2016Can I print from or scan to Android™ Smartphone?
- 11725/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 11824/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11924/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12024/03/2016I cannot scan via USB. (Mac OS X)
- 12124/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12224/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 12324/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12424/03/2016Scan a document in Mac OS X 10.7.
- 12524/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12623/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 12706/04/2015Is my Brother machine compatible with Windows Vista?
- 12825/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12920/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 13019/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13126/08/2014What is a "Generic PCL Driver"?
- 13220/02/2014Check the firmware version.
- 13317/01/2014Change the user interface of ControlCenter3
- 13417/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 13517/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 13617/01/2014Scan an image and insert it in a Windows XP application
- 13717/01/2014Scan a document from a Windows XP application
- 13817/01/2014How do I clear the message "Document Jam" from the LCD display?
- 13917/05/2013How do I clear the message "No Paper" from the display?
- 14014/05/2013Toner specks
- 14113/05/2013Wrinkles or creases
- 14210/05/2013Black toner marks across the page
- 14310/05/2013White lines down the page
- 14410/05/2013Line across the page
- 14510/05/2013White lines across the page
- 14609/05/2013Gray background
- 14709/05/2013Faint
- 14809/05/2013Ghost
- 14926/04/2013Hollow print
- 15025/04/2013Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?