FAQs & Troubleshooting
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247 Results
- 10124/01/2019All print jobs are aborted and nothing is printed. (Linux)
- 10224/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 10324/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 10424/01/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 10521/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10620/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 10714/11/2018I am sharing my Brother machine. I can print but cannot scan.
- 10817/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10916/08/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 11023/07/2018Use the Network Connection Repair Tool (Windows)
- 11105/07/2018I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 11205/07/2018Windows 7 Support Information
- 11328/02/2018Uninstall the drivers (Windows)
- 11425/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11525/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11625/03/2016Can I use AirPrint with my Brother machine?
- 11725/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11825/03/2016What is the Network Shared printing?
- 11925/03/2016Discover the MAC address of the Brother network card
- 12025/03/2016Can I print from or scan to Android™ Smartphone?
- 12125/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 12224/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12324/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12424/03/2016I cannot scan via USB. (Mac OS X)
- 12524/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12624/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 12724/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12824/03/2016Scan a document in Mac OS X 10.7.
- 12923/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 13023/03/2016What is the BRAdmin Professional software used for?
- 13125/08/2015What type(s) of connections can I use with my Brother machine and a wireless network?
- 13215/05/2015Set the date and time
- 13311/05/2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13411/05/2015One or more of my colors are not printing (blank). What can I do?
- 13511/05/2015Glossy Paper does not feed correctly. What can I do?
- 13611/05/2015I'm using Windows and the print speed is too slow. What can I do?
- 13711/05/2015Why can't I print when an ink cartridge is empty?
- 13806/04/2015Is my Brother machine compatible with Windows Vista?
- 13903/04/2015How do I clear the message "PAPER JAM" from the display?
- 14025/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14120/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 14219/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14319/09/2014Scan a document in Mac OS X 10.6.
- 14404/06/2014The edge of glossy paper is smudged.
- 14520/02/2014Check the firmware version.
- 14629/01/2014When I print photos, the color quality is not good.
- 14727/01/2014Improve poor print quality.
- 14827/01/2014How do I replace the Ink Cartridge?
- 14917/01/2014Change the user interface of ControlCenter3
- 15017/01/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".