FAQs & Troubleshooting
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212 Results
- 101The print speed is very slow when I use XML Paper Specification Printer Driver.
- 102Create or view a XML Paper Specification document
- 103Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 104Scan a document in Windows 8 and Windows 10.
- 105The keys on the control panel do not respond.
- 106Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 107Where can I find my Brother machine's serial number?
- 108When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 109I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 110I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 111I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 112Can I adjust the Sleep Mode setting?
- 113I'm using Macintosh. What is the PreScan option used for?
- 114Configure the Scan to Email Feature (Linux)
- 115Scan using XSane or GIMP (Linux)
- 116The driver installation finished successfully but I cannot print. (Linux)
- 117I cannot scan when using SELinux (Security-Enhanced Linux)
- 118Delete a network scanner entry. (Linux)
- 119Uninstall Scan-key-tool. (Linux)
- 120Configure scan settings without administrator privileges (Linux)
- 121I want to print using CUPS while keeping SELinux enabled. (Linux)
- 122Firewall port requirements of the Scan Key Tool (Linux)
- 123Check the firmware version.
- 124Open the Status Monitor
- 125The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 126A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 127The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 128I cannot print from my computer via USB.
- 129When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 130When I print photos, the color quality is not good.
- 131How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 132I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 133Why is it necessary for my machine to go through regular cleaning cycles?
- 134I'm using Windows XP. I cannot scan with the USB cable.
- 135Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 136Scan a document from a Windows XP application
- 137Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 138How do I clean the Scanner to improve the copy quality?
- 139When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 140The LCD displays an error code (number). What does it mean?
- 141Uninstall the Brother Software and Drivers (Windows)
- 142I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 143While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 144I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 145I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 146Configure and use the Scan Key Tool (Linux)
- 147I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 148When I print images, the quality is not good (Linux)
- 149Paper size settings are unavailable when I print from OpenOffice (Linux)
- 150When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)