FAQs & Troubleshooting
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234 Results
- 10124/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10224/03/2016Scan a document in Mac OS X 10.7.
- 10324/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 10423/03/2016What is the BRAdmin Professional software used for?
- 10521/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10620/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 10705/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 10804/06/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10904/06/2014The edge of glossy paper is smudged.
- 11020/02/2014Check the firmware version.
- 11117/02/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 11207/02/2014PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 11329/01/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 11427/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 11527/01/2014How can I improve poor print quality?
- 11617/01/2014Change the user interface of ControlCenter3
- 11717/01/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11817/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 11917/01/2014Scan an image and insert it in a Windows XP application
- 12017/01/2014Scan a document from a Windows XP application
- 12126/11/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 12223/10/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 12317/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12417/05/2013Windows 7 Support Information
- 12517/05/2013I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 12614/05/2013How can I clear the "INK EMPTY" message?
- 12713/05/2013How do I clean the Scanner to improve the copy or fax quality?
- 12813/05/2013How can I re-install the drivers?
- 12926/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 13028/01/2013The keys on the control panel do not respond.
- 13108/01/2013How do I know the current network configuration?
- 13202/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13318/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13411/05/2012Scan a document from a Windows Vista application
- 13512/03/2012Clear the paper jam or printer jam.
- 13614/12/2011"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 13722/11/2011I am having issues with the paper feed. What can I do?
- 13822/11/2011When I print, the pages are smudged with ink. What should I do?
- 13916/11/2011"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 14016/11/2011When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 14115/11/2011I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 14215/11/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 14315/11/2011Which E-mail packages are compatible with ControlCenter3?
- 14408/11/2011Scan a document from the Windows Vista Photo Gallery
- 14507/11/2011I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 14604/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 14704/11/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 14804/11/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 14902/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15002/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.