FAQs & Troubleshooting
Latest |
215 Results
- 10125/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10220/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 10312/11/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 10426/08/2014What is a "Generic PCL Driver"?
- 10517/06/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 10605/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 10727/01/2014I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 10827/01/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 10927/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 11027/01/2014When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 11120/01/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 11217/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 11317/01/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11417/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 11517/01/2014Scan an image and insert it in a Windows XP application
- 11617/01/2014Scan a document from a Windows XP application
- 11717/01/2014Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 11817/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 11923/10/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 12017/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12113/05/2013How can I re-install the drivers?
- 12210/05/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 12310/05/2013Why doesn't the machine answer when receiving a call?
- 12409/05/2013Vertical streaks appear in my copies.
- 12525/04/2013How do I clear the "Awaiting Redial" message?
- 12626/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 12728/01/2013The keys on the control panel do not respond.
- 12802/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12918/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13029/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 13111/05/2012Scan a document from a Windows Vista application
- 13220/03/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 13319/03/2012Replace the drum unit.
- 13419/03/2012Replace the toner cartridge.
- 13516/11/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 13608/11/2011Scan a document from the Windows Vista Photo Gallery
- 13707/11/2011I'm using Windows XP. I cannot scan with the USB cable.
- 13804/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 13904/11/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 14004/11/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 14102/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14202/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14331/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 14428/09/2011Scan a document in Mac OS X 10.6.
- 14531/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 14629/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 14726/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 14815/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 14908/11/2010When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 15026/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.