FAQs & Troubleshooting
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224 Results
- 10124/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 10221/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10315/12/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 10420/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 10512/11/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 10619/09/2014Why doesn't my Brother machine have a dial tone?
- 10705/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 10817/02/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10927/01/2014I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 11027/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 11127/01/2014How can I improve poor print quality?
- 11227/01/2014What is the "Station ID" and how do I set it?
- 11320/01/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 11417/01/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11517/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 11617/01/2014Scan an image and insert it in a Windows XP application
- 11717/01/2014Scan a document from a Windows XP application
- 11826/11/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 11923/10/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 12017/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12114/05/2013How can I clear the "INK EMPTY" message?
- 12214/05/2013I am experiencing problems sending a fax, what can I do?
- 12313/05/2013How can I re-install the drivers?
- 12413/05/2013How can I clear the "CHECK CARTRIDGE" error message?
- 12510/05/2013"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 12610/05/2013My FAX/MFC will not Dial. Why?
- 12710/05/2013How do I clear the "Awaiting Redial" message?
- 12825/04/2013Verify if the Brother machine has a dial tone
- 12926/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 13028/01/2013The keys on the control panel do not respond.
- 13111/01/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 13208/01/2013How do I know the current network configuration?
- 13302/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13418/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13529/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 13611/05/2012Scan a document from a Windows Vista application
- 13705/03/2012Clear the paper jam or printer jam.
- 13808/11/2011I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 13908/11/2011Scan a document from the Windows Vista Photo Gallery
- 14004/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 14104/11/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 14204/11/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 14302/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14402/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14531/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 14626/09/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 14731/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 14829/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 14915/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 15008/11/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.