FAQs & Troubleshooting
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293 Results
- 5130/08/2022Configure and use the Scan to FTP feature
- 5222/08/2022Configure the Scan to Email Feature (Linux)
- 5309/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 5426/07/2022Configure and use the Scan Key Tool (Linux)
- 5519/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 5612/07/2022I keep getting the error message "Authenticate Err (Authentication error)".
- 5730/06/2022I can print but cannot scan via network. (For Mac)
- 5830/06/2022Check the Node Name of the Brother machine
- 5930/06/2022Scan a document into PaperPort™ using the TWAIN driver
- 6023/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6131/05/2022Configure and use the Scan to Network feature (For Windows)
- 6209/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6325/04/2022Where can I find my Brother machine's serial number?
- 6420/04/2022Uninstall the Brother Software and Drivers (Windows)
- 6514/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6611/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6707/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6801/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6924/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 7024/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7117/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7210/03/2022Drum !
- 7314/12/2021Print both sides of paper or a booklet automatically
- 7415/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 7515/11/2021Set up your Brother machine on a wireless network.
- 7610/11/2021Open the Control Panel (For Windows)
- 7714/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7812/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7930/09/2021I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 8019/03/2021I get a TS error when trying to print on a wireless network.
- 8119/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8202/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8322/02/2021A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 8416/02/2021My Brother machine could not be found over the network when I installed drivers on my PC.
- 8527/01/2021Adjust color settings by using the custom setting in the printer driver
- 8629/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 8724/12/2020Printing/ Scanning with the Cloud
- 8824/12/2020Printing/ Scanning with a mobile device
- 8924/12/2020Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9024/12/2020Set the Brother machine to prevent public access to certain features
- 9115/10/2020Install PaperPort™ 12SE onto Windows 10.
- 9214/09/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9327/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 9416/07/2020Cannot print after a Windows 10 update (June 2020)
- 9506/07/2020Scan using XSane or GIMP (Linux)
- 9606/07/2020Important points for specifying the scan area (Linux)
- 9706/07/2020What driver package format is supported by my Linux distribution?
- 9802/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9902/06/2020Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10013/05/2020Firewall port requirements of the Scan Key Tool (Linux)