FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51My Brother machine could not be found over the network when I installed drivers on my computer.
- 52I cannot find some option in the Printing preferences. (For Windows)
- 53How to identify your Operating System (OS).
- 54What is Toner Continue Mode?
- 55Discover the MAC address of the Brother network card
- 56The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 57I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 58I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 59I cannot print on a wireless (Wi-Fi) network (Windows)
- 60Protect your Brother machine against unauthorised access over the network
- 612-sided Disable or 2-sided Disabled
- 62Drum !
- 63Out of Memory
- 64What is the recommended paper?
- 65Set up your Brother machine on a wireless network (Windows/macOS)
- 66Verify if the Brother machine has a dial tone.
- 67The scanning speed is slow when scanning from my machine. (Windows)
- 68I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 69I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 70Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 71Add your Brother machine with AirPrint (macOS)
- 72I cannot print using my Brother machine on a wired network (Windows/macOS)
- 73I cannot print on a wireless (Wi-Fi) network (Mac)
- 74Delete print jobs from the print queue.
- 75Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 76Cartridge Error
- 77Toner Ended
- 78Supported models of Universal Printer Driver for PCL
- 79Why doesn't my Brother machine have a dial tone?
- 80My Brother machine has no power.
- 81How to scan a document from a Windows application?
- 82I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 83Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 84How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 85"Offline" appears on the Status Monitor. (Windows)
- 86The printer status is Offline or Paused.
- 87Uninstall the Brother Software and Drivers (Windows)
- 88Ghosting images
- 89Configure the Scan to Email Feature (Linux)
- 90My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 91When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 92Where can I find my Brother machine's serial number?
- 93I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 94I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 95Firewall port requirements of the Scan Key Tool (Linux)
- 96Control Printer Driver settings (only available for Windows)
- 97Check the firmware version.
- 98Open the Control Panel (For Windows)
- 99Important points you need to confirm before configuring your Brother machine for a wireless network.
- 100When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.