FAQs & Troubleshooting
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138 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5123/08/2023Out of Memory
- 5210/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 5326/07/2023The printer status is Offline or Paused.
- 5426/07/2023Cannot Detect
- 5520/07/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 5620/07/2023Toner specks
- 5720/07/2023Lines across the page
- 5820/07/2023Black lines down the page
- 5905/07/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 6008/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6106/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 6206/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 6301/06/2023Add your Brother machine with AirPrint (macOS)
- 6401/06/2023Delete print jobs from the print queue.
- 6516/05/2023I cannot print from my computer via USB.
- 6627/03/2023Change the printer driver settings (Windows)
- 6727/03/2023"Offline" appears on the Status Monitor. (Windows)
- 6823/01/2023Update the Driver or Firmware for your Brother machine
- 6919/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 7013/12/2022How to identify your Operating System (OS).
- 7120/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7220/10/2022Install the Brother Mobile Connect application (for mobile device)
- 7317/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 7427/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7506/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 7630/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7722/08/2022Configure the Scan to Email Feature (Linux)
- 7809/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7926/07/2022Configure and use the Scan Key Tool (Linux)
- 8023/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8120/04/2022Uninstall the Brother Software and Drivers (Windows)
- 8214/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8311/04/2022Control Printer Driver settings (only available for Windows)
- 8411/04/2022Cannot Print ##
- 8507/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8624/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 8724/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8810/03/2022Drum !
- 8915/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 9029/11/2021A security warning appears when accessing Web Based Management via HTTPS.
- 9129/11/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 9210/11/2021Open the Control Panel (For Windows)
- 9312/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9417/09/2021Export an address book and import it to another machine
- 9529/07/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 9619/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9716/02/2021I cannot print full-page photos or images using Email Print.
- 9826/01/2021Can I send a print job to multiple machine email addresses using Email Print?
- 9927/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 10006/07/2020Change the brscan5 scan settings using XSane (Linux)