FAQs & Troubleshooting
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330 Results
- 5111/04/2023(Video) Paper is Jammed in the Back of the Machine
- 5211/04/2023(Video) Paper is Jammed inside the Machine
- 5311/04/2023(Video) Paper is Jammed in the Paper Tray
- 5410/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 5507/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5603/04/2023Change machine settings from your computer.
- 5727/03/2023"Offline" appears on the Status Monitor.
- 5827/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 5927/03/2023Change the printer driver settings (Windows/macOS)
- 6027/03/2023The printer status is Offline or Paused.
- 6123/03/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 6217/03/2023Open the "Scanners and Cameras" and Properties.
- 6315/02/2023How to use Driver Deployment Wizard(only available for Windows)
- 6415/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 6514/02/2023Scan a document in Windows 8 and Windows 10.
- 6614/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 6718/01/2023Clean the Scanner
- 6813/01/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 6919/12/2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 7019/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 7119/12/2022Cannot Detect
- 7219/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7313/12/2022Open the Status Monitor
- 7413/12/2022How to identify your Operating System (OS).
- 7524/11/2022Create a Certificate Signing Request (CSR)
- 7624/11/2022Import a Certificate and Private Key
- 7722/11/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 7815/11/2022Export the Certificate and Private Key
- 7925/10/2022Print Documents Securely Using SSL/TLS
- 8024/10/2022Install a Certificate on Your Brother Machine
- 8120/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 8217/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 8313/10/2022Print the Network Configuration Report
- 8427/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8526/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 8606/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 8730/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 8822/08/2022Configure the Scan to Email Feature (Linux)
- 8916/08/2022Print as a Booklet Automatically (Windows)
- 9009/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 9128/07/2022Update the Driver or Firmware for your Brother machine
- 9226/07/2022Configure and use the Scan Key Tool (Linux)
- 9319/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 9430/06/2022Check the Node Name of the Brother machine
- 9523/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9620/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 9720/06/2022Access Web Based Management
- 9809/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9914/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10013/04/2022Uninstall the Brother Software and Drivers (Windows)