FAQs & Troubleshooting
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- 51I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 52How to scan a document from a Windows application?
- 53Configure and use the Scan Key Tool (Linux)
- 54How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 55I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 56My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 57The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 58I want to print using CUPS while keeping SELinux enabled. (Linux)
- 59Connect your Brother machine to your mobile device via a wireless router or access point.
- 60Protect your Brother machine against unauthorised access over the network
- 61Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 62I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 63Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 64Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 65Unable to Print 7X
- 66Ink Absorber Full
- 67Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 68I cannot print from my computer via USB.
- 69Change the printer driver settings (Windows/macOS)
- 70The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 71The printer status is Offline or Paused.
- 72Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 73Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 74No Paper Fed
- 75Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 76Cover is Open
- 77I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 78Where is the USB port on the machine?
- 79Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 80Replace Ink
- 81Load envelopes into my machine
- 82I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 83Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 84How do I clear the message "Cannot Detect" from the display?
- 85What is Ad-hoc mode?
- 86Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 87I am having an issue receiving faxes.
- 88The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 89I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 90Add your Brother machine with AirPrint (macOS)
- 91Configure and use PC-FAX (CUPS) (Linux)
- 92"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 93Send a fax using PC-FAX with LPD/LPRng (Linux)
- 94I get a TS error when trying to print on a wireless network.
- 95Set up your Brother machine on a wireless network.
- 96I cannot print using my Brother machine on a wireless network (Windows)
- 97Use the Network Connection Repair Tool (Windows)
- 98Printing/ Scanning with a mobile device
- 99Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 100Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.