FAQs & Troubleshooting
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337 Results
- 51When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 52I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 53I cannot connect my machine to a Windows 11 computer via USB.
- 54My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 55What driver package format is supported by my Linux distribution?
- 56The downloaded driver's name is different from my machine's name. (Linux)
- 57Check the Print Quality
- 58Remove Paper Scraps Jammed in the ADF
- 59Scan to an Editable Text File (OCR) Using ControlCenter2 (Macintosh)
- 60Save Scanned Data to a Folder as a PDF File
- 61Print as a Poster (Windows®)
- 62My Brother machine could not be found over the network when I installed drivers on my computer.
- 63(Video) Set up your Brother machine
- 64(Video) Connect telephone line and power cords
- 65After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 66Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 67Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 68Install Starter Ink
- 69Send a Fax Using PC-FAX (Windows®)
- 70The printer status is Offline or Paused.
- 71My machine does regular cleaning cycles in the night. How can I correct this?
- 72Scan a document from a Windows Vista application
- 73How to scan a document from a Windows application?
- 74I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 75I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 76I cannot find some options in the Print dialog box (macOS 11 or later)
- 77Wireless setup is requesting a WPS PIN to complete the setup
- 78I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 79Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 80I get a TS error when trying to print on a wireless network.
- 81How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 82About Envelopes
- 83Clean the Base Pad
- 84Remove Paper Scraps
- 85Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 86Load Documents on the Scanner Glass
- 87Wrong Ink Cartridge
- 88Upload Scanned Data to an FTP Server
- 89Send or Receive an Email Securely Using SSL TLS
- 90Import a Certificate and Private Key
- 91Create a Self-signed Certificate
- 92Step by Step Guide for Creating and Installing a Certificate
- 93Set Fax Preview to On.
- 94Export a CA Certificate
- 95Enable the Brother machine's network interface.
- 96Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 97Combine multiple scanned documents into a single file with PaperPort™
- 98Set the Time Zone
- 99Delete print jobs from the print queue.
- 100Download a file from the "Downloads" section and save it to Windows 8 computer.