FAQs & Troubleshooting
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227 Results
- 51What is AirPrint?
- 52Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 53I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 54Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 55Unable to Print 5X
- 56Printer Locked
- 57Set up my Brother machine to forward the received faxes to another location.
- 58I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 59Forward a fax to another fax machine when my machine has a mechanical problem.
- 60Out of Memory
- 61I cannot install Brother drivers on Debian 10 or later (Linux)
- 62What driver package format is supported by my Linux distribution?
- 63A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 64Install Starter Ink
- 65The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 66When I make a copy the image or text is cut off.
- 67Document Jam/too Long
- 68Improve poor print quality.
- 69Add your Brother machine with AirPrint (macOS)
- 70I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 71"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 72How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 73Enable the Brother machine's network interface.
- 74Protect your Brother machine against unauthorised access over the network
- 75"Offline" appears on the Status Monitor.
- 76Delete print jobs from the print queue.
- 77Cannot Detect Ink Volume
- 78Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 79Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 80I still receive the error message "Paper Jam" after I removed the jammed paper.
- 81How to identify your Operating System (OS).
- 82Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 83The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 84Print the WLAN report
- 85Scan a document and save the scanned image to a folder on a local or network hard disk
- 86Unable to Print 7X
- 87Change the printer driver settings (Windows/macOS)
- 88Ink Low
- 89Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 90No Paper Fed
- 91Cover is Open
- 92I'm using Windows XP. I cannot scan with the USB cable.
- 93Transfer faxes to the PC when my machine has a mechanical issue.
- 94I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 95Out of Fax Memory
- 96My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 97My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 98I installed scan-key-tool, but it does not work. (Linux)
- 99I cannot save a file downloaded from the Brother support website (For Windows)
- 100Scan from the Brother iPrint&Scan application using Windows Phone.