FAQs & Troubleshooting
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214 Results
- 51The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 52Change or delete a Group stored at a One Touch/Speed Dial.
- 53Can I send a fax without scanning the documents into memory?
- 54I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 55When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 56I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 57I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 58Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 59How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 60How do I program the date and time?
- 61How can I re-install the drivers?
- 62Can I confirm that the FAX was sent correctly?
- 63When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 64Adjust my Brother machine's Sleep Mode setting.
- 65How do I install additional memory?
- 66Do I need a telephone line to send and receive faxes with my Brother machine?
- 67Windows 7 Support Information
- 68Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 69I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 70How can I configure Windows® XP to send and receive faxes?
- 71I cannot print from my computer via network. (For Macintosh)
- 72I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 73Set up a Group for Broadcasting faxes.
- 74The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 75Configure and use PC-FAX (CUPS) (Linux)
- 76Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 77How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 78The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 79I cannot print from my computer via network. (For Windows)
- 80Scan a document in Windows 8 and Windows 10.
- 81I am experiencing problems receiving faxes. What can I do?
- 82How can I clear the "PLS OPEN COVER" error message on LCD?
- 83What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 84Configure the Scan to Email Feature (Linux)
- 85Configure and use the Scan Key Tool (Linux)
- 86The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 87When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 88I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 89A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 90Can I print from and scan to iPhone, iPod touch and iPad?
- 91I'm using Windows® XP and my Brother machine is not printing corretly through the parallel interface. What can I do?
- 92How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 93I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 94Scan a document from a Windows Vista application
- 95How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 96I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 97When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 98When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 99How do I clear the "Awaiting Redial" error?
- 100I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?