FAQs & Troubleshooting
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181 Results
- 51I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 52Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 53I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 54I cannot print with Windows Vista 64bit.
- 55Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 56I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 57I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 58Store Speed Dial numbers on my Brother machine for easy dialing.
- 59The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 60When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 61What does "MACHINE ERROR XX" mean?
- 62What can happen if the wrong paper is used in your machine.
- 63I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 64I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 65I'm using Macintosh. What is the PreScan option used for?
- 66Configure and use PC-FAX (CUPS) (Linux)
- 67The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 68The downloaded driver's name is different from my machine's name. (Linux)
- 69Print command (LPR) (Linux)
- 70When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 71Uninstall Scan-key-tool. (Linux)
- 72I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 73Firewall port requirements of the Scan Key Tool (Linux)
- 74A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 75Can I print from and scan to iPhone, iPod touch and iPad?
- 76How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 77When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 78The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 79The machine does not print anything.
- 80Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 81Uninstall the drivers. (Mac OS X 10.5)
- 82Why does the display read "Cover Open"?
- 83Where can I find the serial number for my unit?
- 84How can I clear the "PLS OPEN COVER" error message on LCD?
- 85How do I clear the "Awaiting Redial" error?
- 86I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 87How can I configure Windows® XP to send faxes?
- 88I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 89Scan using XSane or GIMP (Linux)
- 90I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 91Paper size settings are unavailable when I print from OpenOffice (Linux)
- 92Large characters are printed incorrectly. (Linux)
- 93The driver installation finished successfully but I cannot print. (Linux)
- 94When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 95I installed scan-key-tool, but it does not work. (Linux)
- 96How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 97I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 98I want to print using CUPS while keeping SELinux enabled. (Linux)
- 99Install the built-in drivers (For Windows 8 and Windows 10)
- 100What is the difference between the toner cartridge and the drum unit?