FAQs & Troubleshooting
![]() |
Popular |
282 Results
- 51Can I confirm that the FAX was sent correctly?
- 52I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 53How do I know the current network configuration?
- 54Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 55Cannot print after a Windows 10 update (June 2020)
- 56I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 57Protect your Brother machine against unauthorised access over the network
- 58How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 59I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 60I cannot print from my computer via network. (For Windows)
- 61The printer status is Offline or Paused.
- 62The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 63Scan multiple pages into one file instead of each scan being saved as a separate file.
- 64"No response" error message appears, when updating the firmware. What should I do?
- 65"Paper Jam Tray" error appears on the LCD. What should I do?
- 66Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 67The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 68Why doesn't the machine answer when receiving a call?
- 69Can I reduce the size of a received fax on this machine?
- 70I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 71When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 72How do I factory reset the print server?
- 73Scan a document in Mac OS X 10.7.
- 74Delete print jobs from the print queue.
- 75The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 76The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 77Check the IP addresses of your PC and the Brother machine
- 78The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 79The paper is skewed when it's printed.
- 80Verify if the Brother machine has a dial tone
- 81Can I set my Brother machine to forward the faxes I receive to another location?
- 82I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 83When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 84Can I transfer faxes in the MFC's memory to the PC?
- 85How can I change the print resolution?
- 86"Paper Jam Inside" error appears on the LCD. What should I do?
- 87The keys on the control panel do not respond.
- 88When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 89Uninstall the drivers. (Mac OS X 10.5)
- 90I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 91Replace the toner cartridge
- 92I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 93I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 94When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 95My Brother machine has no power.
- 96Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 97The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 98I am experiencing problems sending a fax, what can I do?
- 99The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 100Paper size settings are unavailable when I print from OpenOffice (Linux)