FAQs & Troubleshooting
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272 Results
- 51Can I print from or scan to Android™ Smartphone?
- 52Can I print from and scan to iPhone, iPod touch and iPad?
- 53The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 54The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 55When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 56I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 57I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 58Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 59Glossy Paper does not feed correctly. What can I do?
- 60Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 61Clear the message "Awaiting Redial"
- 62What does "COMM.ERROR" on the LCD display mean?
- 63I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 64When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 65Where do I find manuals for my Brother machine?
- 66Install the built-in drivers (For Windows 8 and Windows 10)
- 67"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 68Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 69Images of the thumbnail page from the media (memory) card won't print.
- 70The downloaded driver's name is different from my machine's name. (Linux)
- 71When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 72ControlCenter3 displays a blank screen at startup (Windows)
- 73The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 74Change the printer driver settings (Windows/macOS)
- 75Can third party ink be used to refill the ink cartridges?
- 76Scan a document in Mac OS X 10.7.
- 77The LCD displays an error code (number). What does it mean?
- 78What is the BRAdmin Professional software used for?
- 79How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 80How do I know which side up my photo paper should be in the tray?
- 81Can I use voice mail on the same line as my Brother machine?
- 82When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 83I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 84Can I use AirPrint with my Brother machine?
- 85The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 86When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 87I cannot remove red-eye.
- 88I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 89Which E-mail packages are compatible with ControlCenter3?
- 90I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 91Where is the USB port on the machine?
- 92How do I clear the message "INK EMPTY" from the display?
- 93Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 94What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 95Why doesn't the machine answer when receiving a call?
- 96When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 97What is the "Station ID" and how do I set it?
- 98The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 99Uninstall the drivers (Windows)
- 100Why can't I print when an ink cartridge is empty?