FAQs & Troubleshooting
![]() |
Popular |
224 Results
- 51When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 52Can I confirm that the FAX was sent correctly?
- 53I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 54Configure and use PC-FAX (CUPS) (Linux)
- 55What is the Network Shared printing?
- 56Scan an image and insert it in a Windows XP application
- 57Verify the Brother machine connected to the Wired Network (For Macintosh)
- 58The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 59I cannot print from my computer via network. (For Windows)
- 60I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 61Scan a document from the Windows Vista Photo Gallery
- 62Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 63I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 64How do I clean the Scanner to improve the copy or fax quality?
- 65I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 66My FAX/MFC will not Dial. Why?
- 67When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 68I cannot receive a color fax. Why?
- 69I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 70Vertical streaks appear in my copies.
- 71What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 72Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 73Scan using XSane or GIMP (Linux)
- 74How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 75Install the built-in drivers (For Windows 8 and Windows 10)
- 76Verify the Brother machine connected to the Wired Network (For Windows)
- 77Scan a document in Windows 8 and Windows 10.
- 78Scan a document from a Windows XP application
- 79Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 80How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 81I am experiencing problems sending a fax, what can I do?
- 82I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 83When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 84I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 85The driver installation finished successfully but I cannot print. (Linux)
- 86When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 87I cannot scan when using SELinux (Security-Enhanced Linux)
- 88Configure scan settings without administrator privileges (Linux)
- 89Windows 10 Support Information
- 90The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 91I cannot print from my computer via USB.
- 92I cannot print from my computer via network. (For Macintosh)
- 93I can print but cannot scan via network. (For Windows)
- 94I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 95How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 96When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 97In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 98Scan a document using "Scanner and Camera Wizard" in Windows XP
- 99Scan a document from a Windows Vista application
- 100I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?