FAQs & Troubleshooting
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192 Results
- 51I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 52Large characters are printed incorrectly. (Linux®)
- 53I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 54Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 55Adding a custom media size for continuous tape / roll (Linux®)
- 56The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 57Small characters or thin lines are printed faintly.
- 58Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 59How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 60Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 61"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 62I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 63The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 64What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 65The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 66The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 67How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 68The power button does not light up.
- 69I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 70The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 71How do I transfer templates or other data from the computer to the printer?
- 72The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 73Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 74I cannot communicate with the product during installation. (Communication error message is displayed.)
- 75How do I find the IP address set to the print server? (PS-9000)
- 76P-touch Editor crashes when I open it on my Mac.
- 77I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 78I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 79I cannot print from RedHat or CentOS. (Linux®)
- 80I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 81Installing the LPR driver and CUPS wrapper driver (Linux®)
- 82Uninstalling the printer drivers (Linux®)
- 83Creating a label with OpenOffice (Linux®)
- 84Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 85Can I set a different media width when using an OpenOffice template? (Linux®)
- 86I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 87(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 88I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 89How do I print vertical text? (P-touch Editor 5.x for Windows)
- 90(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 91How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 92How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 93The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 94When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 95How to use the "Auto Format" function.
- 96How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 97The driver downloaded from the website cannot be installed.
- 98How can I change the IP address in order to use the product in a different network environment?
- 99Can multiple P-touch printers be connected to PS-9000?
- 100How do I print labels with higher quality? (P-touch Editor 3.2 for Mac)