FAQs & Troubleshooting
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202 Results
- 5112/06/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 5212/06/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5312/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5412/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5512/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5612/04/2023Where can I find my Brother printer's serial number?
- 5701/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 5821/10/2022Using Web Based Management
- 5913/10/2022Where can I download the latest P-touch Editor for Mac?
- 6018/05/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6102/05/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6226/04/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6318/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6431/03/2022How to delete the registry information and files related to the printer driver
- 6528/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6628/03/2022I cannot print from the printer in a network-shared environment.
- 6728/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6807/03/2022Where can I download Brother iPrint&Label? (iPrint&Label)
- 6916/02/2022How can I print using Portrait? (iPrint&Label)
- 7016/02/2022Poor print quality when printing on narrow labels. (iPrint&Label)
- 7109/12/2021The paper settings specified from the server computer are not reflected on the client computer.
- 7209/12/2021How do I transfer label templates with P-touch Transfer Express?
- 7315/11/2021How can I create a barcode label? (iPrint&Label)
- 7426/10/2021P-touch Editor crashes when I open it on my Mac.
- 7508/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7603/08/2021Small characters or thin lines are printed faintly.
- 7727/07/2021How do I transfer templates or other data from the computer to the printer?
- 7814/01/2021How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 7913/01/2021Can I directly operate my printer from a self-developed application software and print a label?
- 8016/12/2020How do I install the software from the CD-ROM? (for Mac)
- 8130/11/2020I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 8227/11/2020How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 8327/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 8424/11/2020How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 8518/11/2020Printing is not possible. (P-touch Editor 5.0 for Mac)
- 8613/11/2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 8710/11/2020How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 8820/10/2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 8915/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 9015/10/2020How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 9115/10/2020What are the cleaning sheets for? When do I use them?
- 9213/10/2020When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 9307/10/2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 9407/10/2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 9507/10/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 9604/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9726/08/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.0 for Windows)
- 9814/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 9909/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 10004/06/2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.