FAQs & Troubleshooting
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208 Results
- 5112/06/2023My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 5212/06/2023What is the Label List? (P-touch Editor 5.x for Windows)
- 5312/06/2023How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 5412/06/2023How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5512/06/2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5612/06/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 5712/06/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 5812/06/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 5912/06/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 6012/06/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 6112/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 6212/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 6312/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 6402/06/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6512/04/2023Where can I find my Brother printer's serial number?
- 6601/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 6710/01/2023What kind of paper can I use for Print Service Plugin?
- 6810/01/2023Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6928/11/2022I cannot connect my printer to the wireless network with WPS when using WPA3.
- 7021/11/2022How can I connect my printer wirelessly?
- 7121/11/2022How to print a label using AirPrint (For Mac)
- 7221/10/2022Using Web Based Management
- 7313/10/2022Where can I download the latest P-touch Editor for Mac?
- 7402/09/2022What do the indicator lights mean?
- 7528/06/2022How to install Brother software on a computer not connected to the Internet
- 7609/05/2022How do I print labels distributed to multiple printers?
- 7702/05/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7826/04/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 7918/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8011/04/2022Install BRAdmin Professional 3
- 8131/03/2022How to delete the registry information and files related to the printer driver
- 8228/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 8328/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8407/03/2022Where can I download Brother iPrint&Label? (iPrint&Label)
- 8516/02/2022How can I print using Portrait? (iPrint&Label)
- 8616/02/2022Poor print quality when printing on narrow labels. (iPrint&Label)
- 8728/01/2022Supported File Formats and how to print on Raspbian (Linux®)
- 8815/12/2021I cannot connect my printer to a Windows 11 computer via USB.
- 8913/12/2021How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 9013/12/2021How do I connect my computer to the printer using the Wireless Direct mode?
- 9109/12/2021How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 9209/12/2021Using the Printer Setting Tool (for Windows)
- 9309/12/2021The paper settings specified from the server computer are not reflected on the client computer.
- 9409/12/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 9509/12/2021How do I transfer label templates with P-touch Transfer Express?
- 9615/11/2021How can I create a barcode label? (iPrint&Label)
- 9704/11/2021Installing the software
- 9826/10/2021P-touch Editor crashes when I open it on my Mac.
- 9925/10/2021I cannot connect my printer and print via Bluetooth® on macOS 12.
- 10008/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.