FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5131/01/2023The color of your printouts is not what you expected
- 5231/01/2023Out of Memory
- 5327/01/2023No Toner
- 5423/01/2023Cannot Detect
- 5523/01/2023No Paper T1
- 5623/01/2023Manual Feed
- 5723/01/2023Update the Driver or Firmware for your Brother machine
- 5823/01/2023Where can I find my Brother machine's serial number?
- 5923/01/2023Drum !
- 6023/01/2023Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 6123/01/2023Ghosting images
- 6220/01/2023Vertical colored streaks or bands appear on the page
- 6306/01/2023Condensation
- 6419/12/2022I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 6519/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 6619/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 6713/12/2022How to identify your Operating System (OS).
- 6820/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 6920/10/2022Install the Brother Mobile Connect application (for mobile device)
- 7027/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7127/09/2022What is the default password for my BRAdmin or Web Based Management?
- 7230/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7309/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7430/06/2022Check the Node Name of the Brother machine
- 7523/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7608/06/2022Color offset
- 7708/06/2022Uneven color density across the page
- 7825/04/2022Wrong Toner Cartridge
- 7920/04/2022Uninstall the Brother Software and Drivers (Windows)
- 8014/04/2022Adjust color settings by using the custom setting in the printer driver (Windows only)
- 8114/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8211/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8311/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8411/04/2022Control Printer Driver settings (only available for Windows)
- 8511/04/2022Cannot Print ##
- 8624/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 8724/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8823/03/2022I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 8915/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 9029/11/2021A security warning appears when accessing Web Based Management via HTTPS.
- 9129/11/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 9210/11/2021Open the Control Panel (For Windows)
- 9312/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9419/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9516/02/2021I cannot print full-page photos or images using Email Print.
- 9626/01/2021Can I send a print job to multiple machine email addresses using Email Print?
- 9716/07/2020Cannot print after a Windows 10 update (June 2020)
- 9806/07/2020What driver package format is supported by my Linux distribution?
- 9902/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 10002/06/2020Open the Status Monitor (Windows)